Refund policy

Refunds & returns

Last updated: 17 September 2026.

14-day right of withdrawal

You may withdraw from your purchase of our standard merchandise within 14 days, without giving a reason. The period starts the day after you, or someone you nominate other than the carrier, receives the goods. If one order arrives in separate deliveries, it starts after the last item arrives. If the final day is a weekend or public holiday, the period extends to the next working day.

Our standard designs, sizes and colors are printed to order. This does not make them personalized goods and does not remove your right of withdrawal.

Tell us you wish to withdraw

Withdraw from a purchase — cancel or return items online

Use the email address from your order and sign in with the verification code sent to that address. Open your order, select the items you wish to cancel or return, and follow the steps to confirm your request.

You can also send a clear statement to sunflower@bluemonkeyproductions.se, or write to Swedish Arth AB, Emmy Rappes gata 3, 113 68 Stockholm, Sweden. Include your name and enough information to identify the order, such as its number and the items concerned. Sending your notice before the deadline is sufficient; you do not need our prior approval or a particular form.

Please email us for return instructions before posting the goods so that we can identify the correct receiving address. Our company address is provided for correspondence; a production partner's address printed on a parcel is not automatically the correct return destination. Contacting us for instructions does not replace or restrict your right to withdraw.

Returning the goods

Send the goods back without undue delay and within 14 days after telling us that you are withdrawing. You pay the direct return postage for a change-of-mind return. This does not apply to a valid complaint about faulty, damaged or incorrect goods: we cover the necessary return costs in those cases.

You may inspect a product as you would in a shop. We may deduct an amount for a reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning, where the law allows it. There is no restocking or administration fee for exercising your statutory right.

Refunds

For withdrawal from a whole order, we refund the payments received, including the cost of our least expensive standard outbound delivery option. Any extra amount paid for a more expensive delivery service is not refunded.

We refund without undue delay and within 14 days after receiving your withdrawal notice. For goods, we may withhold the refund until we receive them back or you provide evidence that you have sent them, whichever happens first. We use your original payment method unless you expressly agree otherwise, without a refund fee.

Faulty, damaged or incorrect goods

Contact us at sunflower@bluemonkeyproductions.se with your order details and a description of the problem. Photos can help us investigate, but your statutory rights do not depend on providing them.

For purchases covered by Swedish consumer law, you can complain about an original defect for three years after delivery. Tell us within a reasonable time after discovering the problem; notice within two months is always timely. Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or a refund. Necessary remedies are free of charge. These rights are separate from any voluntary warranty, and applicable mandatory consumer protections remain in force.

Optional withdrawal form

You may copy the following information into an email or letter. Use of this form is optional.

To: Swedish Arth AB, Emmy Rappes gata 3, 113 68 Stockholm, Sweden; sunflower@bluemonkeyproductions.se
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Order number and goods:
Ordered on / received on:
Consumer's name:
Consumer's address:
Date:
Signature, only if sent on paper: